FAQ

Have a question? Check out our FAQ below to see if we answer it for you!

What is your returns policy?

Our returns policy allows for a 14-day return period for change of mind purchases and exchanges. For damaged, faulty, or dead on arrival items, you must notify us within a 2-day period. Items must be in their original condition, unworn or unused, with tags, and in their original packaging. To view our full returns policy, please visit our returns policy here - Returns Policy Link

Please note that clearance sale items and gift cards are not eligible for returns.

 

What shipping options are available?

We pack and ship orders from our warehouse in Brisbane, QLD. We offer the following shipping options for domestic orders:

  • Standard Shipping (Australia Post): From $9.95
  • Express Shipping (Australia Post Express): From $14.95

Accurate costs of shipping are calculated at checkout.

Orders are typically dispatched within 1-2 business days. You will receive a tracking number via email as soon as your order is on its way.

For international shipping, please contact us via email info@littlestarshop.com.au to obtain accurate freight costs and processing information.

 

What payment methods do you accept?

We accept a wide range of secure payment methods to make your checkout experience as smooth as possible.

You can pay using:

  • Credit & Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay & Google Pay
  • UnionPay
  • Shop Pay

Your security is our priority. All transactions are processed through a secure payment gateway with industry-standard SSL encryption.

 

How do I contact you if I have a question?

We're here to help! You can reach our friendly customer service team in several ways:

  • Email: Send us a message at info@littlestarshop.com.au and we'll get back to you as soon as possible.
  • Contact Form: Fill out the form on our Contact Us page - Contact Link with your details.

Our team is based in Brisbane and is available Monday to Friday, 9:00 AM – 5:00 PM AEST.

 

Do I need an account to make a purchase?

No, you do not need to create an account to make a purchase. You can complete your order as a guest.

 

Do you ship internationally?

Yes, we offer international shipping. Please contact us via email info@littlestarshop.com.au prior to placing your order to discuss shipping options and costs.

 

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.

 

How do I start a return or exchange?

To initiate a return or exchange, please contact us at info@littlestarshop.com.au to request a return. We will provide you with the necessary instructions.

 

Are returns free?

Returns for change of mind purchases are at the buyer's expense. However, if your return is due to a damaged or incorrect item, we will provide a return shipping label once you have initiated a returns request.

 

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 2 days of receipt at info@littlestarshop.com.au to evaluate the issue and initiate the return process.

 

Is my payment information secure?

Yes, your payment information is secure. All transactions are processed through a secure payment gateway with industry-standard SSL encryption.

 

How do I use a discount or promo code?

To use a discount or promo code, enter the code at checkout in the designated field before completing your purchase. The discount will be applied to your order total.

 

Can't find the answer you're looking for?

If you can't find what you're looking for in our FAQ page, you can contact us via email at info@littlestarshop.com.au

Or, fill out the form on our Contact Us page with your details and question. - Contact Link