Refund policy

We have a 14-day returns policy for change of mind purchases and exchanges, which means you have 14 days after receiving your item to request a return. 

We have a 2-day returns policy for damaged, faulty or dead on arrival orders.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@littlestarshop.com.au to initiate a return request. Please note that returns will need to be sent to the address provided to you once your have initiated your request.

The shipping costs for any change of mind returns and exchanges is at the buyers own expense. 

If your return relates to damaged, faulty or dead on arrival orders, once the return process has been initiated, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@littlestarshop.com.au

Damages, faults and dead on arrival.
Please inspect your order upon reception and contact us at info@littlestarshop.com.au within 2 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and initiate the returns process if necessary. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on clearance items.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we have approved your return, please contact us at info@littlestarshop.com.au